Last updated September 2026 · Applies to www.erickshawtrikebattery.com in English and ChineseInquiry data is never soldNo advertising pixelsHTTPS throughout
Privacy policy:how your inquiry and visit data is collected, used and protected
We are Guangdong TIANQIU Electronic Technology Co., Ltd. This page explains what data we handle when you browse this site, submit an inquiry or correspond with us, why we handle it, who else sees it, how long we keep it, and what you can ask us to do. If you do not accept this policy, please do not use the forms — write to the export desk by email or WhatsApp instead.
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Data controllerGuangdong TIANQIU Electronic Technology Co., Ltd.
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Rights request responseWithin 24 hours, working days
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Privacy contactsales@erickshawtrikebattery.com
verifiedThis page is a general statement, not legal advice. If your jurisdiction requires stricter processing terms, tell us in writing before signing and we will add them to the contract.
shieldPrivacy Policy
Clause by clause: what we hold, why, and for how long
Each block below follows the same order — what is collected, why, who else sees it and how long it is kept. Nothing about pricing or liability limits is agreed on this page; those follow the signed contract only.
public1. Scope and effective date
This policy covers the English and Chinese pages of www.erickshawtrikebattery.com, the inquiry forms on those pages, and quotation correspondence by email and messaging app. This version was last updated in September 2026; if the terms change materially we will update the date at the top of this page. Changes apply to data submitted after publication — data processed under a signed contract continues to follow that contract.
edit_note2. Data you give us: the seven inquiry form fields
Every inquiry form on this site uses one field set. When you submit it we collect:
contact name, company or fleet name, business email, WhatsApp or phone number, target market and destination port, first-batch volume band (sample / 20–50 units / 180 units for a 20GP / 320+ units for a 40HQ), and the detailed requirements you type (typically vehicle model, payload, daily distance, motor rating and the document set you need).
These fields are completed voluntarily. If you instead reach us by email, WhatsApp or a trade-show card, we record the contact details and requirements in the same way.
contact name, company or fleet name, business email, WhatsApp or phone number, target market and destination port, first-batch volume band (sample / 20–50 units / 180 units for a 20GP / 320+ units for a 40HQ), and the detailed requirements you type (typically vehicle model, payload, daily distance, motor rating and the document set you need).
These fields are completed voluntarily. If you instead reach us by email, WhatsApp or a trade-show card, we record the contact details and requirements in the same way.
insights3. Data collected automatically: visits and devices
While you browse, our analytics tools collect:
pages viewed and referral source (search engine, external link or direct), device and browser type, screen size and operating system, city-level location derived from IP (never a street address), and session length, clicks and scrolling. We use this to judge which technical pages genuinely help overseas buyers.
We run no advertising pixels and no third-party advertising cookies, and we do not do cross-site retargeting.
pages viewed and referral source (search engine, external link or direct), device and browser type, screen size and operating system, city-level location derived from IP (never a street address), and session length, clicks and scrolling. We use this to judge which technical pages genuinely help overseas buyers.
We run no advertising pixels and no third-party advertising cookies, and we do not do cross-site retargeting.
task_alt4. How we use the data
Your inquiry data is used for four things only:
answering the inquiry (sizing advice against destination port, payload, daily distance and motor rating), quoting (EXW / FOB / CIF pricing, container loading and the document list), delivery and after-sales (order, booking, documents, warranty and RMA claims), and business record keeping (contracts, invoices and compliance files).
We do not use inquiry information for anything unrelated to your procurement, and we never sell or rent it.
answering the inquiry (sizing advice against destination port, payload, daily distance and motor rating), quoting (EXW / FOB / CIF pricing, container loading and the document list), delivery and after-sales (order, booking, documents, warranty and RMA claims), and business record keeping (contracts, invoices and compliance files).
We do not use inquiry information for anything unrelated to your procurement, and we never sell or rent it.
hub5. Third-party services that see your data
We use three service providers, each of which only touches what its function requires:
Web3Forms — the form delivery service that forwards your submission as an email to our export desk mailbox. The fields transmitted are name, company, email, phone, target market, volume band and requirements text.
Google Analytics 4 — visit statistics, processing anonymised page and event data.
Microsoft Clarity — page-behaviour analysis, used to see how visitors read our long guides and selection tools.
Beyond a legal obligation, or a party required to complete delivery (shipping line, customs broker), we disclose inquiry contents to no one else.
Web3Forms — the form delivery service that forwards your submission as an email to our export desk mailbox. The fields transmitted are name, company, email, phone, target market, volume band and requirements text.
Google Analytics 4 — visit statistics, processing anonymised page and event data.
Microsoft Clarity — page-behaviour analysis, used to see how visitors read our long guides and selection tools.
Beyond a legal obligation, or a party required to complete delivery (shipping line, customs broker), we disclose inquiry contents to no one else.
cookie6. Cookies and analytics explained
This site sets no login, cart or membership cookies of its own. Google Analytics 4 and Microsoft Clarity load when you visit the site and write a first-party cookie or local-storage identifier in your browser to separate sessions and count repeat visits. The site uses no advertising pixels and does no cross-site remarketing.
You can clear or block cookies in your browser at any time. With cookies blocked, pages, specification tables and the inquiry form all still work — we simply lose the referral statistics for your visit. You may also browse in private mode or use the opt-out offered by each analytics provider.
You can clear or block cookies in your browser at any time. With cookies blocked, pages, specification tables and the inquiry form all still work — we simply lose the referral statistics for your visit. You may also browse in private mode or use the opt-out offered by each analytics provider.
flight_takeoff7. Cross-border transfer: inquiries reach our team in China
Our servers and export desk are in Guangzhou, Guangdong, China. A submitted inquiry is delivered through Web3Forms and then transferred to and stored on our export desk mailbox and business record system in China, where it is handled by our own export team. Analytics data is processed by Google and Microsoft on their global infrastructure, which may include processing outside China.
history8. Retention periods
Inquiries and quotations: kept after the last business contact so we can follow up on sizing and repeat orders for the same duty cycle. You may ask us to delete them earlier at any time.
Contracts, shipping documents and financial records: kept as required by the contract and by export-compliance and tax rules; a deletion request does not shorten these.
Analytics data: kept according to the retention settings of Google Analytics 4 and Microsoft Clarity, which we keep within each tool’s permitted maximum.
Contracts, shipping documents and financial records: kept as required by the contract and by export-compliance and tax rules; a deletion request does not shorten these.
Analytics data: kept according to the retention settings of Google Analytics 4 and Microsoft Clarity, which we keep within each tool’s permitted maximum.
verified_user9. Your rights: access, correction, deletion, withdrawal
You can write to sales@erickshawtrikebattery.com at any time to request:
Access — a copy of the inquiry and correspondence records we hold about you.
Correction — fixing an inaccurate company name, contact detail or market field.
Deletion — removal of inquiry and marketing correspondence records (contract and compliance files excepted).
Withdrawal of consent — stopping future selection guides and new-product mailings.
Please include your company name and the email address you used, so we can verify the request. We acknowledge within 24 hours on working days and complete verified requests promptly.
Access — a copy of the inquiry and correspondence records we hold about you.
Correction — fixing an inaccurate company name, contact detail or market field.
Deletion — removal of inquiry and marketing correspondence records (contract and compliance files excepted).
Withdrawal of consent — stopping future selection guides and new-product mailings.
Please include your company name and the email address you used, so we can verify the request. We acknowledge within 24 hours on working days and complete verified requests promptly.
lock10. Security, and what we deliberately do not collect
The whole site is served over HTTPS and form submissions go through an encrypted endpoint. Access to the export desk mailbox and business records is limited to the export and engineering teams. We never ask for ID documents, bank cards or payment passwords: payment and invoicing details are exchanged through the finance channel only, after a contract is signed. This site targets companies and fleet buyers and does not knowingly collect data from minors.
contact_mail11. How to contact us
For privacy requests, deletion of records or questions about this policy, contact the TIANQIU export desk:
Email: sales@erickshawtrikebattery.com
Phone / WhatsApp: +86 13922702227
Address: EBattery Office, Room 310I, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China
Hours: Mon–Sat 08:30–20:00 (GMT+8), export desk responds 24/7.
Email: sales@erickshawtrikebattery.com
Phone / WhatsApp: +86 13922702227
Address: EBattery Office, Room 310I, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China
Hours: Mon–Sat 08:30–20:00 (GMT+8), export desk responds 24/7.
helpPrivacy FAQ
The privacy questions overseas buyers ask most
Do you sell my inquiry details to anyone?expand_more
No. We do not sell, rent or trade inquiry data. Your contact details are used only to answer the inquiry, quote and deliver. The only outside service that touches what you submit is the form delivery provider, Web3Forms, whose sole function is to turn the submission into an email to our export desk.
Can I have an inquiry I already submitted deleted?expand_more
Yes. Email sales@erickshawtrikebattery.com with your company name and the address you used, and we will delete the inquiry and correspondence records. One caveat: if a contract has been signed, contracts, customs documents and financial records must be kept for export-compliance and tax reasons and are not shortened by a deletion request.
Can I still submit an inquiry with cookies blocked?expand_more
Yes. Cookies only serve visit statistics and have nothing to do with form submission. With cookies blocked or cleared, specification tables, guides and the inquiry form all work normally. The only thing lost is our referral statistics for your visit, which does not affect quoting or delivery.
Why is my inquiry stored in China?expand_more
Our export desk and business record system are in Guangzhou, where pricing, container loading, booking and documentation are all done, so inquiries must reach the team there. If your organisation has additional requirements on outbound data transfers, tell us in writing before signing and we will agree a data-processing annex in the contract.
Will I be added to a marketing list after inquiring?expand_more
You receive replies related to your own inquiry: sizing advice, quotation, loading plan and document list, order and logistics updates. Unless you explicitly ask to subscribe, we do not push new-product or promotional mailings to your inbox, and you can stop any follow-up by replying to the thread.
Do you record the figures I type into the selection tools?expand_more
The voltage and cost tools calculate in your browser to show a result immediately. Our analytics records page behaviour only — dwell time, clicks, scrolling — and is not used to identify the payload or daily-distance values you enter. The only data that reaches our business systems is what you actively submit through the inquiry form or an email.
mailPrivacy contact
Questions about your data, or need a record deleted?
Privacy requests and inquiry follow-up run through the same export desk, acknowledged within 24 hours on working days. If you are scoping a project, you can submit requirements below — the same policy applies to that data.
- For access, correction or deletion, include your company name and the email you used, so we can verify
- Quotations and capacity files are used only to evaluate your project; a bilateral NDA can be signed first
- Contract and customs records are not shortened by a deletion request — we state this in writing up front
mailExport desk: sales@erickshawtrikebattery.com
callDirect / WhatsApp: +86 13922702227
location_onEBattery Office, Room 310I, Huilange BLDG, No. 273, Huangpu Blvd W, Tianhe District, Guangzhou 510620, Guangdong, China
scheduleReply within 24 hours on working daysblockInquiry data never sold or rentedlockHTTPS encrypted throughout
Specification notice:The figures above are engineering reference values. They may differ with production batch, configuration and actual duty cycle, and the percentages for life, efficiency, availability and coverage are engineering estimates and bench references. Contact us for the detailed specification sheet.